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Unplayable Due to Resolution Issue


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#1 Grimielle

Grimielle

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Posted 28 March 2017 - 04:17 PM

Hello,

 

So I just purchased 1931: Scheherzade, and I can not play due to screen resolution. If I go to full screen I can not see any text/dialogue at all and if I have the game opened regularly I can only see the area where the text would be, still can not see the text. Now I am playing this on my laptop, if that is significant, but I would like to know if there is a way to fix, this problem and if not what should I do in terms of possibly getting a refund. I really wanted this game and when it went on sale I got it immediately, so Please Help.

 

Thanks,

Grimielle



#2 Legate of Mineta

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Posted 28 March 2017 - 05:33 PM

Grimielle;

 

Hmmm, this is an unusual one. What is the resolution that you are playing at? It may be that it is unsupported. This isn't a problem we have seen too often!

 

If so, you can either reduce the resolution, or, if you prefer a refund, I believe you can contact the vendor (BMT or Steam) and they will provide you a refund.



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