Sinking Ship

So do I need to buy another copy?

25 posts in this topic

Try looking in your email archives.

 

2) REQUESTING A STEAM KEY - If you purchased this game via any vendor besides Steam and GamersGate, and have retained email proof/confirmation, please email academagia @ gmail.com with Subject "Academagia: Steam Key Request" to get your Steam key. Please allow up to a week for us to verify and send you back a key, although we expect in most cases, it will take ~2 business days.

 

If you do not have email verification, we will do our best to verify with the reporting available to us, but there are no guarantees. You will need to provide

email address you used to purchase Academagia (if different from the email you are currently using)
date of purchase, and
vendor
additionally we may need your full name if we cannot verify the above

 

GamersGate customers - Your Steam key should be accessible via your account (except for bundle purchasers - codes are not available yet, but will be soon) and you should not have to email us. If you have problems accessing your account, please contact GamersGate support. In order to ensure that each customer only gets 1 key, we cannot grant you a code if you are having GG account issues and emailing us instead. We apologize for this, but we have no access to customer order details on GG.

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No Problem. I hope you get that sorted out.

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To add to this, I've already bought another version for steam, though I still have an email receipt from an earlier purchase. Would it be possible to get a copy to gift to a friend instead? Also, great work on that UI, btw!

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I don't see why not, although i don't speak in any official capacity..

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I've been waiting 10 plus days for a response, and have yet to receive even a notification that my request for a key was approved or denied.

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I've been waiting 10 plus days for a response, and have yet to receive even a notification that my request for a key was approved or denied.

Same, if I don't hear back I'll just pick up another copy eventually, just kind of bites as I'm between jobs.

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Talon & Jarod;

 

That's surprising to hear- the turnaround time has been about 1-2 days per request!

 

It's possible that your e-mail was lost in a filter, though- can you resend and pm me your e-mail address? Thanks!

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Hmm, I just confirmed. All Steam key requests in our inbox have received keys, and there has only been one request which took over 2 days for a response. I think your requests must have gotten filtered somehow- please resend (and pm me) and we'll figure it out.

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It's cool, looks like I just got my response email. Thanks guys and sorry for the problems.

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Jarod;

 

Actually, we're the ones to thank you and talon- it looks like several others were caught in the filters.

 

I think we've sorted them out now. :)

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Yipes!

 

Nothing worse than that. That's why it never hurts to poke your head into your spam box once in a while.

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Yeah, I was checking mine wondering if the response had dropped there and nothing. But at least it's taken care of, especially for those who aren't here.

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I'd say "speak of the devil", but since the Legate specified "clever" spam...

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*Facepalms* That was not an invitation for Pete's sake!

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A spambot with a sense of comic timing is a rare thing, you have to admit Metis.

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True, though I prefer the stupid ones that post in the (mostly) long dead Ars Magica board.

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Haha, we should leave that spam message there, it's just too funny! :)

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Hey I might continue the solo RPG I started there at some point ^^

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I might be convinced to do another round of ars magica with you guys if BCS was to come out with MKII of their failed kickstarter. I think that having more people on the forums through Victory Belles to spread the word might be part of that insidious plan...

 

But otherwise, yeah, I'm not really interested in PnP Ars. Maybe that subforum will be converted into a more general purpose use someday.

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